Very poor service - NO service

<p>We moved to new town on the 4th of January 2017. My husband reported to Telkom that we will be moving house and requested our ADSL line to be installed at the new premises. The line installation was scheduled for the 13th of February 2017. No one pitched up for the installation. When I called they said that they have "cabling" problems. We waited two more months, and no correspondence from Telkom. Then when I called 10213 again I was informed that the order was cancelled, without even informing us about it. I then re-app**** for a new order of an ADSL line, I was asked to deposit R700,00 before installation. A new date for the installation was scheduled 05/05/2017, but again no one pitched to do the installation. I called again, and another date 25/05/2017 was scheduled and again - you guessed, no one pitched for the installation. Now when I call they tell me that they will escalate it and phone me back with information about it, but no one phones me back. On three different occasions I requested to speak to a manager or teamleader, but the agents refuse to transfer my call, they just make another promise that someone will call back. I even called the technicians an external contractor that Telkom uses, Open serve, they said that Telkom assigns the wrong area code to my line and therefor they cannot install the line. I have even asked all my neighbours for their numbers to assist the call centre in locating the correct area code, but still no answer. It has now been since November 2016 that we are battling with Telkom. I am now really disgusted, as I am currently studying and cannot do any research as we do not have internet.</p>