Very Poor service, more excuses than solutions

Very bad service from telkom. i moved to my new home at the end of August 2017 , and since then i have been waiting for telkom to move my line to my new address, i have been calling and even gone a number of times to the secunda branch and to date still nothing, telkom is sending me invoices and expecting me to pay, but how can i pay for a service that i am not getting, i am very frustrated by the way that telkom treats its customers, for something as simple as moving a line. it is now more than 3 months that i am without a landline and internet and i am tired of always hearing excuses from telkom and not solutions and commitment from their side.