Very poor service - *********** staff

I would like to lodge a formal complaint against your call centre agents whom assisted me telephonically on the following dates and times : • 04/08/2021 @ 20:02 On this day I contacted your agents to inform them that the debit order due on the 5th, will not go through, as there is no funds in the account. Please note that this was BEFORE payment was due. I advised her that I will be making an EFT payment and she confirmed that the reference number to be used is *** It was too late for Telkom to cancel the debit order, therefore the debit order rejected. See attached proof of payment, which was made on the 5th of August ( which was NOT LATE ) as this is the arranged due date for my account. If it takes Telkom more than three weeks to allocate the payment, that is surely not the consumers problem but a Telkom problem

• 11/08/2021 @ 09:05 I contacted your call centre agents to advise them I received an sms to say my account is overdue. I was told the payment made on the 5th is reflecting and they will escalate this to the collections department

• 13/08/2021 • I contacted your call centre agents to advise them I received another sms to say my account is overdue. I was told the payment made on the 5th is reflecting and they will escalate this to the collections department

• 25/08/2021 • I contacted your call centre agents to advise them I received another sms to say my account is overdue. I was told the payment made on the 5th is reflecting and they will escalate this to the collections department • Sms received that account *** has been suspended due to Collection • Also the debit order due on the 5th of September went off today - 25/08/2021 @ 17:59

• 26/08/2021 SMS received that my service is interrupted – I was unable to make any calls. This after your agents confirmed my phone line will not be suspended.

I requested to speak to a Manager and was told I cannot. Why? Are the Managers afraid to deal with customers? Your agents are not competent to work there. How hard can it be to allocate a payment and ensure the line is not blocked? Do me a favour and go and listen to ALL the calls – you have the dates and times above. I received another sms this morning ( 27/08/2021 ) that payment is overdue. Really – after all this, Telkom employees are still unable to sort this out.

I would like the following please. 1. A Manger to investigate and give me feedback ( listen to the calls ) 2. I want my debit order stopped, because I cannot allow *********** people access to my account. I will be paying via EFT on the 1st of every month. This is an instruction and if you want to charge me R202. 70 then, please forward my contract where I signed that I agreed to pay this. Otherwise you are just *****ing my money. 3. I want my e-mail updated to ***, because after I had updated it, I still received an sms on 26/08 that my contact details have been updated - *** ( NOOOOOOOOO ) this was the old e-mail OMW are you guys serious????????????? 4. Stop sending me your stupid sms’e to say the account is in arrears and please update the payments made! 5. Go have a look on Hellopeter where Telkom is top of the list with complaints from customers pointing out the incompetence of staff at Telkom. A third of SA is unemployed, surely you can find people out of the millions that can actually do the job?

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