Very poor service in suppling Fibre

I advised a client of mine to move away from her present ISP (Webafrica) and move to Telkom. WebAfrica disconnected her ADSL line. My client phoned Telkom to get it reconnected with Telkom as the service provider. She was told that ADSL was being phased out and she had to take Fibre. A month passed with no Fibre being installed. I contacted Telkom and gave them the order number ( ********** 09A) I was told that the incorrect router had been ordered and she had to cancel the order and place a new order so that the correct router could be supp****. My client did that and more than a week later still no Fibre. I again phoned and this time was told that there was a problem with the Fibre in her road. I was assured that someone from the Back Office would phone me. I have not received any phone call. I am a retired Telkom employee and now am too embarrassed to tell people that I worked for as this is nit the only problem my clients have had with regard to very very poor service. This client of mine will most probably be moving her IT maintenance to another technician, loss of earnings for me. If this situation is not resolved within a day (even if it is to give subscriber an ADSL connection) then I am going to suggest that she moves to LTE and not through Telkom.