Very poor service from Telkom technical service (***A)

Telkom technical service department in Bloemfontein has a very very poor service. I app**** for a 10Mbps unlimited ADSL connection on 25 April 2018 (order number: ********** 45A), up until today no service was received. Every time I go to their customer service center I am given different stories. I tried to get hold of Bloemfontein's Technical department on my own but it seems the head of the department is avoiding to assist me and no one wants to assist me. If it take almost 2 months in Bloemfontein to connect a customer I wonder how long does it take in other places like Johannesburg where the customers are many. Sometimes it makes me wonder whether is this poor service for all customers or is it different for white customers too. The national contact center is even worse. It seems to me Telkom CRM systems don't talk to technical guys' systems because every time it is a hassle to get feedback on my application.