Very poor service from Telkom /Skynet Worldwide

Hi upgraded my phone contract with Telkom on Sunday 4 January and was conta ted by an agent on Monday morning early, to complete my upgrade. On Wednesday i tried to follow up with Skynet worldwide. They told me that my device had been delivered. I told them that i did not receive my device. They asked me to contact Telkom as they could not help me further. I contacted Telkom who then could not give me answers. They then decided to escalte the issue with Skynet Worldwide. I never received any further communication from Telkom. Today i phoned again to follow up, wehen the agent told me that they decided to cancel the upgrade, due to the issue with Skynet, this without notifying me as the client. They told me that Skynet Worldwide was the issue. I have had so many issues last year with Telkom that i cannot even begint to dwscribe my frustration. I will never recommended that anyone take out a contract with Telkom. Their service is extremely poor and ver slow to say the least