Very poor service from Telkom mobile

<p>I app**** for a new contract on the 18/01/2017 at Telkom mobile Centurion Mall and was assured that the turnaround time for new contracts is 3 days i.e. from application to delivery of device as i had highlighted the urgency with which i needed to obtain the device. On the 24/01/2017 i called to confirm status of my contract as i had not received any feedback on when delivery would take place. the consultant could not provide me with an answer and could not transfer me to anyone who could assist. On the 27/01/2017 i called again as there was no communication received. The lady i spoke to said i should call back the following day to confirm with the manager whether the device i app**** for had been ordered or not. As a customer i have had to incur costs trying to get information about the whereabouts of the device i ordered. Telkom does not have the courtesy to communicate with its customers/potential customers in the event that there are inconvenient delays from their side. I would definitely not recommend Telkom if you want superior customer service.</p>