Very Poor Service from Telkom

Telkom must be one of the most frustrating companies to try and conduct business with. I recently app**** to have my analogue copper telephone number migrated to my Telkom fibre service (IP Voice) as Telkom stated that they will be phasing out the support on copper lines. I really struggled to speak a competent Call Centre Agent with sufficient product knowledge to assist me with my request. When I called 10213 the Agent I spoke to said I must go to my nearest Telkom Store to complete the request. I went to the Telkom Store at N1 City Goodwood, stood in a queue for 20 minutes and was told that the Store cannot assist me and I must call 10213. Eventually after a number of calls to 10213 and every time waiting for approximately 20 minutes for an Agent to answer, the gentleman I spoke to was able to assist me with my request and I concluded the order request number 528711. On Tuesday this week I received an email from Telkom requesting me to log onto a Telkom website portal to complete the migration. (Request number ***) I followed the process, now my landline is dead and I have no telephone service working via my fibre line. Called 10210 on numerous occasions to try and get my service working again with no luck. I also sent numerous emails to *** stating that my request was urgent as I have no telephone service, to date no response. It’s now 5pm on Friday this means I will be without telephone service for the entire weekend as well until Telkom hopefully sort out the issue next week. I am very frustrated with the poor service I received from Telkom.