VERY POOR SERVICE FROM TELKOM

<p>We took out a Telkom LTE after having numerous problems with our Telkom ADSL line. Telkom ASSURED us that it will work better than the ADSL. From the start and within the "cool down period" we had very bad reception and were told by them that they would test it and if not good enough, that they would GIVE us an external aerial at their costs, this was in November last year. After months of trying and testing and complaining and upgrading to a higher package, with the hope of getting better service, and because the one we had did not have enough data for all the testing, a Naedo of R2000 was put through on my FNB account. To my knowledge you must SIGN a Naedo Mandate – check it according to the Payments Association of SA’s rules! Subsequent to this I reversed it and on querying it was told if you upgrade your data package at Telkom you must pay a FINE!! Well I never!</p> <p>In any case I then told Telkom that I cannot use their LTE as we have little or NO signal and cannot carry on with a contract that is useless. In the months up to March this year, we took out a Telkom LTE after having numerous problems with our Telkom ADSL line. Telkom ASSURED us that it will work better than the ADSL. From the start and within the "cool down period" we had very bad reception and were told by them that they would test it and if not good enough, that they would GIVE us an external aerial at their costs, this was in November last year. After months of trying and testing (two groups of Technicians even came through from Gauteng to test and report) I upgraded to a higher package, with the hope of getting better service, and because the one we had did not have enough data for all the testing, a Naedo of R2000 was put through on my FNB account. To my knowledge you must SIGN a Naedo Mandate – check it according to the Payments Association of SA’s rules! Subsequent to this I reversed it and on enquiring I was told if you upgrade your data package at Telkom you must pay a FINE!! Well I never!</p> <p>In any case I then told Telkom that I cannot use their LTE as we have little or NO signal and cannot carry on with a contract that is useless. In the months up to March this year, I’ve spent hours on the phone with Telkom to solve the issues. As I'm working from home this just could not carry on.</p> <p>I went to the local Telkom Shop at the Rustenburg Waterfall Mall and filled out the paperwork to cancel the Telkom service, handing in the Broadband Router just to be called a few minutes later to come and fetch the Router as they do not take in equipment that was delivered to a residence...this apparently must be done by Telkom Sales who sold me the package. To date nobody contacted me to make arrangements to do so. I once again queried this and was told that my contract with Telkom will stay in effect until such time as the Modem gets picked up from my premises. Now what?</p> <p>Then a further ******* Naedo Mandate of R1500 was put through my account which I then reversed as well. Then I received a call from a white guy at Telkom who told me that he agreed with me that I cannot pay for something that does not work and he will sort it out. On Friday 24 March I received a call from Telkom to say that they would like to install my antennae – FREE OF CHARGE! I don’t want an antennae, I don’t want Telkom, I have Vodacom and 100% signal! To top it all I get a debit on my account from NuDebt-Telkom for R597.23. Wonder above wonder who the hell gave them permission to debit my account? They are apparently Debt Collectors for Telkom????</p> <p>I have tried on numerous occasions to speak to someone in charge just to be told- “ that it is not possible but a note on the system has been made to escalate the query” ....same answer week after week.</p> <p>My advice to anyone who wants to get Telkom LTE – DON’T WASTE YOUR MONEY</p>