VERY POOR SERVICE DELIVERY MOBILE CONTRACT 4 DAYS OF HELL

On the 27th of July at 16h24 I got call from this number *** after i requested they call me back for a mobile contract that was on offer, honestly everything whent well i gave my details, bank acc etc , Friday morning i called to ask that they resend the mandate which they did and i activated on my banking app, i was told everything was successful and i believed it as i could see on my banking app, the phone would take 3 to 5 working days, today i called to foloow up and was told that my application was denied cause of my employment check , whick couldnt have been cause i work with schools and when they call me they get sent through my line straight away and everyone knows me at work , i was told that theuy used my 2nds name Sphiwe of which i didn't give permsiion for them to use, the agent Nobuhle than suggested we start over, i did but to my surprise now im told that i don't qualify for a phone contract (the 1 i chose today was much cheaper than the 1 i chose initially, i changed cause this 1 came with the ear buds,)

this has inconvenienced me tremendously, no steps was taken to call me and ask for other number to check for my employment etc, how now don't i qualify for a contract, i was given a sorry and thats it , is this the service Telkom gives to memebrs ?? im very angry , i need answers