Very poor service delivery

Almost 2 months ago I logged a call to have my line moved to my new address. I have had numerous email, sms and phone calls scheduling when they would come and install the line. The last call was on Friday when the technician promised they would be at my house on 04/04 and nothing happens.<br> I have made almost daily phone calls to 10210 the last was yesterday. Every time I am on the call for about 30 minutes<br> Yesterdays call was 35 min and cost me R60<br> The people at the call centre continually apoligise for the inconvenience and promise that the call will be attended to. I spoke to the Supervisor who promised me that they would give me feedback before the end of the work day<br> And NOTHING!!!!<br> What needs to be done to get Telkom to do something