Very poor service delivery!!!

I attempted to upgrade to Smarthome Premium package for 899pm back in April via the call centre. The package is supposed to include a 10mb line, 50gb data, dstv explora, wifi router, 4 sim cards, range extender, mifi router, etc. Since April I only received 10mb line, dstv explora, and a wifi router, thats it but i paid the new rate. I am still waiting for the rest of the package and i have made loads of calls with nobody dedicated to help, i have even been to two of their branches with no success. Nobody commits to resolving your problem. Some have called to say they will sort it out but to this day nothing! Trying to call the call centre is a mission, having to hold on for up to 45min at a time, nobody has that kind of time to spend on the phone, and when you finally get through they cant help you, they transfer you to someone else who makes promises but no delivery. shockingly poor service, and the worst thing is that they get away with it, there some businesses that will never survive with this poor customer service.