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Ian A
1 reviews | Active since Nov 2014
03 Apr 2020, 10:43
Very poor service delivery.
Very poor service delivery. My wife (***) and myself (***) took out a contract about 2 months ago at Telkom-Vanderbijl Park and I pay R850 for uncapped WiFi of 10 Mbps per month. Since 03 March 2020 the download/upload speed is very slow, the best so far is 0.1 - 0.3 Mbps download and 0.01 - 0.3 Mbps upload speed. I tried to phone them to find out what the issue is but after holding for more than 20 min decided to drop the call. The contract is in my wives name, but when she log onto the app it shows that there is nothing registered on her name/ID. Due to lock down, we are unable to go to the Telkom store and this issue is still not resolved.
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Ian A's updateReviewer Update
03 Apr 2020, 10:47From complainant: In March we were on leave for 2 weeks, so the WiFi data usage was very low. I think we did not even reach 50GB before the slow speed issues.
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Ian A's update03 Apr 2020, 10:47
Reviewer Update
From complainant: In March we were on leave for 2 weeks, so the WiFi data usage was very low. I think we did not even reach 50GB before the slow speed issues.