Very poor Service Delivery

<p>We reported to Telkom on the 9th March of an incident, whereas a truck, not belonging to us, reversed into our property and the Telkom lines got caught on the horse and pulled out the box, which is situated on a pole. We had called immediately, as we are buisness's and as of today's date being the 15th Mar and numerous phone calls later and promises that Cable Technicians will be attending, this has still not been rectified. 3 Business have been affected, whereas they do not have phone lines/internet and cannot operate. What steps can we take, because apparently corporate is no better than residential.</p>