Very poor service..

My account has been suspended by Telkim and since Monday mo one can assist me to why this is.....all thwy say is we are sending an email and we will get back to you...My account is paid up to date for the last 3 years via debit order....this very poor service and as soon as my 5 contract expire i am moving my bussines elsewere because surely Telkom have enough clients if they treat them like this..