Very poor service and no feed back

<p>Not so log ago i had problems with my ADSL internet at home where my line keet droping.So i did what all people do i got hold of Telkom waited over 2 weeks and heard nothing. Only after i placed my problem on Hello Peter did i get a response the very next day. And now it seems i have the same prblem and i reported my fault 16 May 2016 and have got no feed back just a customer service rating,no call to ask if all is sorted or if i have a problem still.I heard from no one from telkom was probably a automated response and thats all it is.So i am hoping that this will help me get things going and get my line fixed. I even have my ref number that i tried to track and didnt even show on the telkom link they sent me to track my fault progress. Ref number : 684CNK160516</p>