Very Poor Service and Inefficient Staff!!!

<p>I had taken a contract with Telkom, a smart plan 100 for R 249.00 per month however I was billed R 849.00. When I went into the store (Telkom - Gateway), I was told that they had incorrectly put me on another contract.</p> <p><br />I asked them to cancel the contract for breach of contract by Telkom, however the store manager Imtiaz Khan told me it takes 3 months to cancel. I then asked them to correct the contract and refund me any excess payments. This has not happened yet. I have not been refunded for the excess payment and have not yet received the correct data and airtime from the contract that I had originally app**** for.</p> <p><br />Today I received a notice that an amount of R 4 292.00 was removed from my bank account. When I phoned the consultant he told me it was a migration penalty. I had never asked for a migration. </p> <p><br />This is the second month that this issue has been going on for. I went personally to the store 6 times and phoned the call centre 22 times so far.</p> <p> </p> <p>The staff (inclusive of the manager) at the Telkom Gateway store are negligent, irresponsible and uninformed about their duties and function to their customers at the store. In addition, they have not rep**** to any of my phone calls and e-mails.</p> <p> </p> <p>Telkom has to refund me for all the excess payments made and also load all the outstanding data and airtime due to me as soon as possible. </p> <p> </p> <p> </p> <p> </p> <p> </p>