Very poor service.

On October 18th, I ordered an iPhone 13 Flex on 6 and was informed that my phone would be delivered shortly. However, I have yet to receive my phone, and the level of frustration I am experiencing is beyond words.

To make matters worse, a few days after placing my order, I received a 10 GB sim card, which I assumed was a part of the package. I was assured that my phone would be arriving soon, so I eagerly awaited its arrival. However, to my astonishment, today, on November 2nd, I received a notification stating that my sim card has been canceled.

Not only have I not received my long-awaited phone, but now I am left without the sim card as well. This is completely unacceptable, and I demand an immediate explanation for this reprehensible situation. Furthermore, I have discovered that my account has been debited R729, and I am utterly appalled that you have charged me for a product that I have not received.

I cannot express enough how disappointed I am with the level of service I have received from your company. As a loyal customer, I expected timely delivery of my order and accurate communication regarding any potential issues. Regrettably, my expectations have been completely shattered.

I demand immediate action to rectify this situation. I insist on receiving my iPhone 13 Flex on 6 without any further delay, along with an explanation for the cancellation of my sim card and the unauthorized debit of my account.