LM
Lu M

1 reviews | Active since Jun 2020

06 Jun 2024, 11:30

Very Poor service

I’m very disappointed by the level of knowledge the consultants has I took a contract 2022 which was ending this year, I called February and the consultant I spoke to advised it’s ending April and will be debited last amount May. Today i received an email that I will be debited for the devise too while else I know it debited for the last time on May, hence I took a new contract for data which will start this month This morning I called and spoke to this lady who confirmed that it was debiting the last time on May, spent 54min on a just to be told it expires June, meaning I lost 54min of my productivity at work. 3 people from the same company confirmed May and Portia (who doesn’t know how to talk to customers, she needs to be sent for training of customer service. Got irritated speaking to her that I wanted to cancel all the contracts I have with this company) confirmed June as a last date of debit

I am really disappointed by this and I think I want to cancel the other contracts with them

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