Very poor service

Just got a contract phone two weeks ago. I requested that my contract must be in my current Telkom number. the first incident the lady helping me ported my current Telkom number to my current Telkom number what don't the hell was she doing even after she asked me if I am with Telkom already and I said yes. I only found out about this when i called the called center after I realized nothing was happening to my old sim. That was after I went back to the shop and she told me I must wait another 24 hours.<br> <br> I went to the shop and told the manager what the lady has done then he told me he will have it fixed after confirming the incident from his side. He then told me he will call me when it is done two days passed nothing happened, went back to the shop and he told me through one of the stuff members while he was at the back side of the store that I should wait for another 72 hours, a week past and he never called and nothing has happened I am still stuck with two Telkom sim cards which are both working. Please is the somebody who can help me because I doubt this guy cares about sorting my problem out. I have been a loyal client since 2010 when this product took off and now this.