very poor service

We took out a business contract with Telkom around 13 october 2021; device IP DECT Phone W52P. We have been trying to contact Telkom business, from 13-20 October 2021, to assist with set up, via emails and telephone but to no avail. This is truly disappointing and frustrating as we need to utilise what we purchased. I have been speaking to 15 consultants this week but sadly they put me on hold, sometimes for hours, and then I am disconnected. Please may a Telkom agent contact me to assist? Thank you