Very poor service
<p>I have been a Telkom client for a few years now and could not be more happy with the service I get. Until recently. A month or so ago I was a few days late with payment. Thus Telkom slowed my line speed down so drastically that I can not do even the most simple of tasks on the internet. I pay for the 10mb/s uncapped line but for the last month or so my line speed does not exceed 0.5mb/s even on a good day. I find this ridiculous and do not see why I must pay almost 1200 rand a month for something I am not getting. I have reported it and got a sms saying the problem is fixed. But it was not. I feel that it is within my right to not pay for a service I am not getting. I hope Telkom can fix my issue quickly so that I do not have to cancel and move to another service provider as I feel Telkom is the best and would rather choose to stay with Telkom. Please assist and rectify.</p>
Hello ByronTheron
Thank you for taking my call.
A fault has been reported for slow access, 12CRK030717.
Regards
Noleen
Telkom Social Media Team
Best regards,
Hello ByronTheron
Thank you for taking my call.
A fault has been reported for slow access, 12CRK030717.
Regards
Noleen
Telkom Social Media Team
Best regards,
Thank you for the quick response. The technician was here and found the issue. He further showed me that I am paying for something I will never receive. He showed me that my profile is at a max of 6.6mb/s. There for ether Telkom has dropped my profile or the line speed has been degraded. I would like to ask that if this is from Telkom side that my profile be reset to reflect the 10mb/s line I pay for and had access to for a while be put back. Further if this is not on Telkom side that my plan be dropped to reflect the speed I can access at. I feel it rather unfair to say to a client you can get this when in fact you can not.
Thank you for the quick response. The technician was here and found the issue. He further showed me that I am paying for something I will never receive. He showed me that my profile is at a max of 6.6mb/s. There for ether Telkom has dropped my profile or the line speed has been degraded. I would like to ask that if this is from Telkom side that my profile be reset to reflect the 10mb/s line I pay for and had access to for a while be put back. Further if this is not on Telkom side that my plan be dropped to reflect the speed I can access at. I feel it rather unfair to say to a client you can get this when in fact you can not.