VERY POOR SERVICE

<p>I was contacted by Telkom on about the week of the 14th February, I was offered to upgrade from 2 Mbps to 4 Mbps. After about a month I received the ne D-Link Mobem/Router on the 14th of March 2017, I installed it and waited for the upgrade, nothing happened.<br />On the 18th of April I asked Telkom to investigate, the Technician (Ref No: ********** 80) tested and found it to still be at 2 Mbps, he suggested I phone 10213, I did so I spoke with a person at Telkom (Ref No: ********** ) that told me it wil take 24-36 hours before activation.<br />It is now about 144 hours later and it has not been activated yet.</p> <p>I think it is VERY POOR service from Telkom, what should be my next step?</p> <p>Order Number of NEW service and Modem/Router: Telkom Order No.: ********** 69</p>