Very poor service

<p>23 March logged a fault with telkom that i have no internet connection but my landline works so they will test it and let me know. Over the weekend checked there progress on the website with the ref number they gave me and it said 2 of 4 steps. Monday afternoon i phoned again they said they will put a note so that they speed up the process and gave me another ref number followed the progress said completed but the other one still nothing. Monday night made another complaint and they made another note to say it is urgent. Phoned them this morning on 29 March and all they can tell me is that there is nothing they can do because its still with the technicians and they cannot tell me when they will be done and then they still want there full payment and my cellphone contract bill is going thru the roof. This is very poor service from them.</p>