VERY POOR SERVICE

I have requested the relocation of a landline on behalf of my father who is the account holder. He is 90 years old and moved to a smaller flat in the same old age home. His telephone is not connected at the moment so there is no way of communication. After several calls (on 15/7, 23/7, 24/7, 26/7) Telkom still refuses to help me. I also sent an email on 24/7 with my father’s details and my own (his daughter who are handling all his finances). Still no willingness to help me. Contact nr: Mrs Niemand - ***