Very poor service

I logged a call with Telkom on the 3 June 2919. Case number is ********** 2. At the beginning of Nay 2019, I called Telkom to make an arrangement to pay my business mobile contract by 1 June 2019. The lady agreed with me and gave me the total that I should pay. On the 1 June, when I went online to pay my account, I had no access to do this. I called them on the 3 June, only to find out that my contract was cancelled and tha the lady whom i dealt with to make the payment arrangement with never loaded it on their system. I have paid the account , and raised an incident to re instate my account and why it was cancelled without my knowledge. It is now the 11 June and still no feedback. Everytime i phone they send me from pillad to post and all I would like to is my contract going to be reinstated.