VP
Vanessa P

1 reviews | Active since Jun 2012

19 Sept 2018, 15:43

Very poor service

Ive cancelled my account with Telkom 3 months ago. Paid my final account with 30 days notice. Still I am being billed and received a notice of suspension because I am not paying the account. After the 1st month I received a bill, Ive phoned in and conveniently... they were offline and unable to assist as per usual..but assured me that the problem will be attended to. I have received yet another bill from Telkom this month. I phoned in yesterday, but offline AGAIN!The consultant assured me that a supervisor will phone me today, still I have had nobody phone me up to now. Ive phoned again just a few moments ago...same story, they will escelate my case and log a dispute but cannot give me any guarantees! Seriously?? I will simply ignore the bills and emails and refuse to pay Telkom another cent for their non existant services! This is unacceptable, and its fir reasons like this I am no longer a Telkom client.

0
Replies (2)
Telkom
Telkom's reply02 Oct 2018, 09:35
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

VP
Vanessa P's update23 Oct 2018, 14:45
Reviewer Update
I have eceived yet another bill this month and had to phone in again. Ref IT 18oct *** , 17h00 18 Oct Faith could see that I have cancelled online 25/06/18 / Dispute acc ***4. Still nothing has been done! I've emailed recently and was requested to send a cancellation document, I am not going to as I have already cancelled online in June. Very very unhappy! I just want to state again, that I am not paing another cent to Telkom, as it is not my fault that the process is not being handled on your side. I refuse to pay anything more.