Very poor service

Requested a relocation of my line which was done but was my line has never been active since the relocation. On the 23rd of May 2018 I requested online that my line be cancelled with ref no T/N ********** : ********** 3. After numerous calls and follow up my line still not cancelled, which was confirmed today that line was cancelled but not yet finalised. Phoned 21/06/2018 Ref no ********** 17/7/2018 was closed but not finalised & 17/7/2018 Ref no ********** 0 credit for bill charged 23/7/2018 will take up to 1 - 72 hours to cancel line - Ref Rene Adams 9:08 Port Elizabeth 27/7/2018 - Ref Simxadisile 11:44 06/08/2018 - cancelled but not finalised and will escalate the request - ref no ********** 77