VERY POOR SERVICE

I purchased a 10GB + 10GB Once Off Data Bundle with serial number ********** 309 on 1 July 2018 at Telkom The Grove Mall outlet which has been giving me problems from 10 July 2018, everytime I try using the data I receive a message "Out of Bundle". I reported the matter to the outlet where they confirmed my data balance was 3GB day & 8GB night. A case was opened under this reference number ********** 3 for their technical team to investigate and resolve. I have been following up with the outlet and through their 081180 number to no avail. Yesterday, 30 July 2018 I was told by NHLANHLA DLAMINI that my case was closed because someone from their office tried reaching me, the contact number that she called out did not belong to me and she promised to log a call for the said person to urgent contact me on the matter. I have informed both the outlet staff and call centre agents that I was not willing to forfeit my data due to their incompetence and require a refund of the remaining balance should they not be able to resolve my complaint by end of business today. NHLANHLA had assured me that the data will only expire on 1 August 2018, but her colleague would have called me by end of business on 30 July 2018.

THIS IS ****************. I CANNOT BE EXPECTED TO FORFEIT MY MONEY DUE TO TELKOM'S INCOMPETENCE TO RESOLVE THEIR SERVICE QUERIES.

I DEMAND A REFUND OR THE RESTATEMENT OF MY PURCHASED DATA.