Very poor service

*I made an arrangement with telkom to debit on the last day of the month since they said they could not debit on my payday which is the 26th but instead they have been debiting on the 5th of every month which I don't understand and I'm not happy with. *The issue of VAT increase, I think they should have at least communicated how it was going to affect me, since I have a standard contract all I saw was an increased bill and that was never communicated with me. *I was away from Gauteng province for 2 weeks from the 18th to the 31st of May and that whole 2 weeks my rooter could not connect at all because the are supposed to be a national service provider, it's not like their network was bad, they simply did not have network at all in that part and i'm charged for those services. *In my contract I have a daily data and night surfer, since my daily data is already exhausted I switched off my mobile data counting on connecting on the night surfer which was not the case and I shouldn't have known that I was not going to get connected if my daily data was not exhausted. *To report all the challenges I'm faced with I first had a chat with their online agent who was less helpful and I later sent the an email and I still haven't received and update on my query and that alone shows how much they don't care..........