1 reviews | Active since Jan 2014
Very Poor Service
<p>How many times must we phone Telkom customer care before they react. I've logged a call on Saturday 15 Oct 2016 for my LTE signal check being so slow for the past few months. I was given a ref number and was informed that I would be contacted in 72 hours. Wednesday I phoned customer care again and was told that the query was already logged to the technical dept and that I will be contacted the next day. Friday I contacted customer care again and was I told that my query reference number was not on the system anymore. I was told by the operator that the supervisor said that I will be contacted today. Still nothing. I'm also fighting to get my refund back since July. I'm so "gatvol" and frustrated with people not doing their work. What service am I paying for.</p>
Hello wacker
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello wacker
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom, you just cannot provide a service nor stick to your constant promises. I’m surprised that you still exist. Telkom Social Media Team phoned me and promised that this will be sorted. Still nothing……Get me someone higher up to contact me that earns his salary if there is someone or this will go out to all available social media by Monday.
Telkom, you just cannot provide a service nor stick to your constant promises. I’m surprised that you still exist. Telkom Social Media Team phoned me and promised that this will be sorted. Still nothing……Get me someone higher up to contact me that earns his salary if there is someone or this will go out to all available social media by Monday.