1 reviews | Active since Nov 2011
Very Poor Service
My ADSL line went down on the 24 September. I logged it got a log number 111CNK240917, two weeks later got an escalation number ********** after continually phoning the call centre with no luck and then contacting their CHAT, a week later they closed the call without correctly the fault.
We are now four weeks into a faulty ADSL line with zero feedback other than endless SMS's saying they are attending to it which is obviously a lie.
Hi warrenjoliver
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. I have attempted contacting you directly with no success on both the cell number provided and your land line. I have interrogated your service and the results indicate no defects at present. I have also picked up that your router is currently connecting with the default guest account and you will need to reconfigure the router when possible. Please confirm and test. Please respond to this private message when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi warrenjoliver
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. I have attempted contacting you directly with no success on both the cell number provided and your land line. I have interrogated your service and the results indicate no defects at present. I have also picked up that your router is currently connecting with the default guest account and you will need to reconfigure the router when possible. Please confirm and test. Please respond to this private message when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,