LV
Luan V

1 reviews | Active since Sept 2015

03 Feb 2016, 15:11

VERY POOR service

i decided on the 5th of January 2016 to get a Telkom Wifi line install at my house in Rustenburg. The lady by the Telkom Waterfall branch was very helpful and kin (Corne) Everything went smootly from here... When the tech visit my house(Sharack)on the 13th he notice that they need to plant a Telkom pole before they can carry out any work. Pole in and we got our new date for the tech to come and finish the job!Although it means another 2 weeks. We wait patiently for the due date. <br> <br> From here everything was a nightmare!!! Every time Telkom schedule a date and changes it last min,keep in mind that we have to make necessary arrangements for somebody to unlock our house if they dicede to come an install the line.this happend 4-5 times.<br> <br> On the 2nd of Feb we got another schedule date that the tech(Heinie van Buren) phone at 4pm in the afternoon and said thats its too far for him to drive to come and do the job! He promised me that ther will be a tech coming out today(3rd) to do the job. <br> <br> Today i phone the call centre on numorous time wasting 90min (on calls 9-11am) of my time and money,again i was promised that the manager will call me asap. Stil waitng no call an no service!!!

0
Replies (1)
Telkom
Telkom's reply03 Feb 2016, 15:37
Official
Hello Bigjoe04,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.