VERY POOR SERVICE

I HAVE SUBSCRIBED TO A TELKOM FIBTE LTE DATA INSTALLATION, BUT MY SALES REP, KARABO SEATE NEVER SEND MY ORDER THROUGH TO ME. THE INSTALLATION WAS DONE ON 07 NOV 2015, AND WAS WORKING UNTIL 2 WEEKS AGO. FOR THE PAST TWO WEEKS I HAVE TRIED NUMEROUS TIMES TO GET THROUGH TO FAULT LOGGING, BUT ALWAYS MUSIC PLAYTING FOR HOURS AND NO ONE IS ANSWERING. TODAY WHEN I FINALLY GOT THROUGH, THEY INSISTED THEY CANNOT HELP ME WITHOUT MY 10-DIGIT LINE NO - WHICH I DO NOT HAVE!!!! BECAUSE IT WAS NEVER SENT!!!!! NOW ANOTHER FEW HOURS TO TRY AND GET SOMEONE FROM SALES TO ASSIST ME...... THIS IS APPALING SERVICE!!! SO NOW I CANNOT DO ANYTHING BECAUSE I CANNOT GET ONE PERSON TO ASSIST ME!!!!