Very Poor Seervice from Telkom

Good Day

On the 2nd of January 2018 I received my Uncapped LTE router and sim, I phoned through on the 4th January 2018 to log a complaint that the sim was not activated with the case number ********** 9. We are on the 7th of January 2018 now ands my sim is still not activated. I find this unacceptable that I have had the router nearly a week and the sim is still not activated. You will debit my account and I will have lost a week of connectivity. Totally un acceptable. Please can somebody help. I am starting to regret my decision.

Regards

David Nassif ********** 974