1 reviews | Active since Feb 2018
Very poor response to reported service interruption - no phone - no internet!
Telkom sent a technician out Saturday 10th to deal with a neighbour's fault. We had already reported a problem, but technician up a pole in neighbour's garden says he only gets paid for what is on his call sheet, so can't look into ours, even if it is in reality the same problem. Over a week later, and though we have a call ref., we are still waiting for a response.
What are we paying for Telkom if they can't provide a service?
Hi parahandy,
thank you for taking my call. I spoke to your wife and she advised that it is still giving problems where is buffers while trying to watch video clips. I made a change and will make contact with her again on Thursday to check if there was any change or if it remains.
Regards
Telkom Social Media Team
Garreth
Hi parahandy,
thank you for taking my call. I spoke to your wife and she advised that it is still giving problems where is buffers while trying to watch video clips. I made a change and will make contact with her again on Thursday to check if there was any change or if it remains.
Regards
Telkom Social Media Team
Garreth
Hi parahandy,
I followed up with your wife a bit earlier and she advised that the service is working fine, after the changed I made on Tuesday.
Regards
Telkom Social Media Team
Garreth
Hi parahandy,
I followed up with your wife a bit earlier and she advised that the service is working fine, after the changed I made on Tuesday.
Regards
Telkom Social Media Team
Garreth