Very poor response to a service we pay for!

During the course of last week, we noticed that our Telkom landline along with the adsl was not working. A call was logged to telkom, who promised that someone would be sent out last week. On Saturday, I received a call on my cellphone asking why I was not answering the land line (maybe this has something to do with THE LAND LINE NOT WORKING.....). The consultant asked if anyone was at home, because someone would be sent to investigate (Of which i'm still waiting for someone to come and have a look).<br> <br> It's now been a week since the incident was reported, and we are no closer to having the line fixed. It is extremely frustrating to have to wait for half an hour on the telkom helpline to no avail. I do not need to re-iterate the importance of having access to a service that we pay for such as a land line. This is now a basic service delivery problem.<br> <br> Please may we have some service delivery? I'm sure that we do not need to remind you that the service is paid for and is not charity work.<br>