Very poor response times

Telkom mobile's service sucks ! <br> I have been holding on the line for 25 mins, listening to that silly music. Call centre agents cannot even spell simple words. Once answered ./ attended to, i was put on hold continuously for 5-7 mins inbetween.<br> <br> Call centre agents dont seem to be trained efficiently. Each and everyone of them seemed to be dealing with similar queries in different ways.<br> <br> I have always recommended Telkom mobile service to friends and family. But their standard has really dropped, tremendously.