very poor response time

On 4 May our underground cable was broken when tree was removed. On 6th May I logged a fault.Receive sms with fault log 900crk060515. No one came. I phoned again on 12th may. Got escallation ref 689221. Tech was dispatched that same afternoon. Name- Isaac. He said i must fix conduit and call again. We opened trench to effect cable change. called again after 2 days. The operator told me they will contact Isaac and then get back to me. After a couple of days of no service i called 10210 again. Told by operator that fault was showing as resolved. Fault re- instated. Given another escallation code 660772. Still no response. .....I phone again today. After waiting on phone over 15min i was cut off. Phoned again. This time operatorTsepo told me once more that system showed fault was resolved .....and closed..I remained calm.. given another fault log reference 501 CRK 220515.....I humbly request that the cable be restored. This should not be so difficult for the customer to get service. Anothe thing......i spent over 1hr on hold over 4 calls to 10210.