fH
frederick H
1 reviews | Active since Sept 2015
04 Dec 2015, 10:28
very poor response from telkom 10210
I have phoned Telkom 10210 5 times in the last couple of days. I am trying to find out what happened to a router which was supposed to be sent to me with my 8ta 10x10 upgrade. Each time I spend between 20 to 30 min (phoning from my cellphone) and although I get an initial response, they \put"me through to the \""correct\"" department all I hear is the irrating \""friendly\"" recordrd voice AND ABSOLUTLY NO SERVICE!!!!!! """
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Telkom's replyOfficial
04 Dec 2015, 11:17Hello fredh1,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174689
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174689
Regards
Narriman
Telkom Social Media Team
Telkom's reply04 Dec 2015, 11:17
Official
Hello fredh1,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174689
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174689
Regards
Narriman
Telkom Social Media Team