Very Poor Responce on a open ticked

I opened a ticked with Telkom after they had visited my property to assist my neighbour with their phone line and internet being down.<br> After they had resolved the issue for my neighbour they had in turn cut my line.<br> We contacted Telkom and logged a ticket on the same day (Tuesday October 6 2015)<br> I received an sms on the day stating it had been assigned for deployment so I felt I was going to be assisted.<br> By Wednesday evening I still had not been contacted by Telkom nor the issue corrected.<br> I called and was advised it had been assigned to a tech that morning (contradicting the sms I had received on the day) Still no joy after contacting the support desk to ask what was happening.<br> All im getting told every time is we have escalated the issue.<br> By this afternoon I was then extremely frustrated that I had still not been contacted by Telkom nor my issue fixed and still on Friday the same.<br> I was advised they have escalated the call (clearly this means nothing as i have been advised this countless times but still have not been helped or contacted by Telkom.<br> I was then advised Telkom cant call their field techs to escalate but send them msgs<br> This from a telecommunications provider