Very poor miscommunication!!

Telkom staff appear to be confused I don't know whether they were not correctly briefed about the new protocol when telkom transitioned to the wireless phone. My grievance with them is that when my wireless phone was activated it probably worked for a week only thereafter I did not have service for 2 months in this period of time I called them multiple times (atleast 10 to 15) where I also queried many times whether I'd still have the same option as previously now I have the service where all calls are free on the weekends and free before and after 7pm on weekdays. They continuously assured me everything remains the same. They need to pull out the recordings to verify this. Everything was fine for a couple of months because they re-bursed me for one month although I was without service for 2 months and I guess there were still trying to implement the new system. Septembers bill showed me that they were charging me for all calls. I did not pay expecting them to disconnect my line as they **** to me. They still did not and October my line was still active with my bill accumulating. When I called them in November to disconnect my line, they tell me I'm still liable for the line. My point is that if they were truthful from the beginning I would have cancelled my line immediately but they were disingenuous so I don't believe I'm liable to pay for the line. Reference number : ***1 Cell :***