Very poor customer service with *********** employees including managers hiding behind their junior stuff ! Furious and regretful customer!

I bought a Samsung N70 phone at telkom keywest on the 24th of December 2019 excluding insurance as I was in a hurry to go back to work. It was explained that If I would like to insure the phone, I should go back to telkom within 7 days. I then went to telkom cradlestone on the 28th to insure the phone, I spoke to Zama and she explained that there are two separate insurances and I must to take both because their system doesn't have all in one insurance, which was the screen and device insuranc (but I only wanted device insurance which according to my knowledge it includes everything at once). She entered everything on the system that she needed then she said that she was able to put in the screen insurance but the device insurance did not go through, so she said that she would call the insurance company on Monday as it was already closed and that she would me call back. She called me on the Monday and couldn't find me and then she called back on Tuesday and verbalized that she had call the insurance company and they requested for a telkom statement, ID copy and the receipt(but what for ???), but because she was not able to assess my statement and my receipt as their systems are not linked(how possible that???none of this makes sense to me!), she then said I should go back to key west so that they could send the email with all requested documents, so that the device could be insured as it wasn't insured. I then went back to keywest on the 1 jan 2020 and informed them about the situation and that the insurance company had requested documents to be emailed through, the lady that assisted me spoke to her manager as she noticed that her colleague from cradle stone had give me wrong information, as the device insurance includes everything and that it could not be added on to the existing screen insurance, she then told me that her manager said that she could not fix it as the mistake was done in telkom cradle stone, she I should go back to cradle stone for their manager to solve the problem. I then had to waste more time and petrol for a problem that was caused by uninformed and *********** staff, but because I was in need of insurance I went back and the explained once again the matter to the gentleman in telkom cradle stone and told him that I would like to speak to the manager as she is the only person that could fix the matter as it was explained to me in key west. The guy by the name of Lerato Makhobo entered into the system and verbalized that he had logged a call that it could be fixed, and he reassured me that it would be fixed in 72hours and gave me numbers to call them back after 72 hours. I call telkom cradle stone on the 8th and Lerato was not on duty and the gentleman that assisting me on the phone checked on the system and he said that the matter was not resolved still and that they have back logs so it would take longer. So now I have received a statement from telkom showing that I have screen insurance and not device insurance were as I requested for device insurance. So I have to now pay for something I didn't want and have to go back and forth trying to solve a problem caused by their *********** staff and one seems to care about this matter. I find it really unprofessional and that telkom only cares about the money and not the customers. Im concerned about such a big company which fails to meet their turn around times and hire staff that are well informed and trained .We are dealing with hard earned money here and our valuable time not monopoly games! Now I'm worried that the phone wont be able to be insured, because it has passed 7 days and now if the phone gets lost or damaged I still have to pay for the contract. I'm furious, disappointed and full of regrets on why did I choose telkom as it seems like it's still a developing fetus in this business. If this issue is not resolved by tomorrow I will personally return their cell phone and not be held responsible for any payments including cancelling all my contracts I have with them!