Very poor customer service from Telkom The Grove Mall

After my review on the17 June 2021 about Telkom The Grove Mall, I went there on Saturday 19 June 2021 to collect my phone hence the sale person that assisted me on the 10 June 2021 promise me that my phone will be back in the store with in 5 days. To my suprize my phone was not back from the repair centre as yet. I spoke to the regional manager Jeanet and she told me that due to the public holiday that was on the 16 June 2021 that the reason my phone was not back. And according to the Store Manager Itumeleng that was contacted on the 10 June 2021 because she was day off the sales person that assist me did not leave any paper work for her to follow up on this matter. Jeanet told me on the system it shows that I was there on the 17 June 2021 hence the notes was made on that day. I phone Shawn that is Jeanet's manager and he told that he will have to speak to Jaenet and will give me a call on Monday 21 June 2021.

So my phone is with Telkom since theh 15 May 2021 that was only 3 months old and they told me it will take 21 days and to date I have no phone. So Telkom is not taking their customers serious at all. I would really like to know where can I get some kind of service from telkom.