Very poor customer service by Telkom (TRJ000391)

A lady from Telkom's telesales named Tsitsi from Cape Town sold me a Huawei MediaPad7 for R99. She indicated that I will start paying in March for that service and it will be prorated not explaining that only the data is prorated and the device is R60 per month whether 10 days or 3 days you receive the device. This was half information from Telkom and I could have waited for the month end. Device arrived on 24 February and my wife inserted the sim card into the device which got stuck in the device. On the 25 or 26 Feb one of Telkom's representative phoned to activity the sim card and I explained to him that device does not see the sim and it's stuck in there. He told me no the device won't see the sim until it is activated. Phoned their Cape Town number contact centre agent didn't help told me to book the device for repairs for a new device that we have never made use off. <br> <br> On 05 March went to book in a new device at Telkom's Direct store Bloemfontein which took more than 2 hours because agent called Andy could not get a password to logon. What is funny is that I am still expected to pay the full amount for a device that is seating with Telkom even today. <br> <br> NEVER USE TELKOM MOBIL