Very poor customer service and order handling.

I completed the online application for a Nova 8i. I received a phone call to confirm all the details previously entered on the website as well as to complete a credit check etc. the salesperson then told me the phone will be delivered to my house within the next 2 weeks. It has been two weeks and I called the Telkom sales center where they said they cannot confirm the order because it was made online, however they will escalate the query to the online sales department, needless to say I did not receive any communication from them. I called again three days later where the operator told me I have to email Telkom, which I did, and I received an email one or two days later saying that they do not see an order on the system?

HOW IN THE WORLD DO YOU CALL TO CONFIRM AN ORDER BUT IT's NOT ON THE SYSTEM?