NC
Nevashni C

1 reviews | Active since Jun 2023

04 Aug 2023, 12:38

Very poor customer service

My advice to anyone considering taking out a Telkom contract is not to do so. Their customer service is the poorest I have ever seen. They suspended my services despite a payment plan being in place. They apparently have the right to do so. In order to access my services again I allowed the full payment to go though. This was processed on 26th July 23, however despite making several calls to them my services have not been restored. To top it all off I received a new bill indicating that the debit order is still outstanding. I requested a corrected invoice which they refused to supply. They have on going technical problems, confused consultants who I believe don't follow through with tasks and an *********** accounts department that constantly makes errors. Having read other reviews I am not alone in these sort of problems. I will definitely not be renewing any of my Telkom contracts.

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