VERY POOR CUSTOMER SERVICE

I had a problem with my ADSL line. I phoned and waited for 24 minutes and was timed out. I called again and waited the same length of time. The call was answered but in the middle of the conversation I was cut off and no one bothered to call back! My husband phoned the next day and the ADSL problem was resolved but I had stopped getting my daily data usage on my line emailed to me. I subscribed for daily reports which stopped on 26th Feb. 2016. I phoned again and the consultant told me she had reset all my information and I would definitely get my ADSL reports again. I have reported this 3 times and still no ADSL data usage reports! I went onto the Telkom Homepage, specifically My Telkom. I couldn't remember my login/password details I once used so I tried the \talk to us/ talk to an agent online\" for assistance in this regard. \"An agent will be with you shortly...\" I typed \"hello\" a few times. How long is shortly, that was the 28 Feb. 2016, it's 8 March today. I have also had to phone for my landline line account every single month for the past 3 months. When I enquired what the problem was I was told they had had numerous complaints and it was a problem with the \"back office''."