VERY POOR CUSTOMER SERVICE

I first took 8ta Telkom Contract on 04 November 2014 helped by Mooketsi and Had a problem with the service they blacklisted my phone and i still pay for it they debit everymonth, Millicent and C.Swart they say im difficult they didnt want to help me every time i enter the store they keep on saying the mananger his in lunch i ruther leave my alternative number and they dont call ,They send my phone to APPLE/Core Group on 15-09-2015 Repair Number:R217376 and as per core they cannot repair because it has been blacklisted (The phone was either ****** or lost) its been 3months from now not being helped by Telkom ,I bought the phone from telkom rustenburg how can the phone be ****** and i still pay for it every month and what makes me more angry the branch manager is not willing to assit on the matter and they dont update or phone me on the alternative number,Multitude Hlongwane didnt tell me my phone is arrive i went to telkom today 26-09-2015 11:33am they said is not repaired they send it again to APPLE i called apple they said my phone came once to them it shows that my phone never went to repair 2nd time it was kept in the store Please i need your help ,im Kagiso Motsoadi