Very poor customer service

I purchased 10Gig LTE bundle and never received the bundle but the money was deducted from my account. I called on the 28th of February and the helpdesk representative told me it should reflect on my account by 2PM. We are now on the 2nd of March and still nothing is showing. I called and waited for 16 minutes listening to your automated system with no answer. You also haven't come back to me regarding previous review I wrote 15 days ago. This is very poor service from Telkom and you can be assured that I will be moving to another service provider.